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FAQ

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  • Monqi Jungle won't open or install.
  • I'm not getting notifications or location on my parent app.
  • How do I transfer files from my Monqi phone?
  • How do I perform a hard reset?
  • How do I unsubscribe from Monqi Jungle on the STK?
  • What is "scheduling" and how do I use it?
  • Initial set up for a new Monqi powered phone!
  • How do I remove a Google account from the Monqi phone?
  • How do I allow unknown sources?
  • How do I use Fingerprint unlock?
  • I forgot my Parent Password.
  • Access to system settings on child phone
  • My IMO S2 is having hardware problems.
  • Charger, battery, screen and other hardware
  • Receiving notifications
  • What can I do if my charger, cable, battery, or screen is broken?
  • How do I turn off airplane mode
  • How to do a Factory Reset on the Monqi - STK Sync 5e
  • How do I set up or configure the SD card?
  • Where is that Emoji?
  • How do I change profile pic on the monqi phone
  • How do I auto approve an app
  • How can I auto-approve my child's contacts?
  • Contacts imported from parent phone not working
  • How to set up an email on your child's monqi phone
  • Why is geo-fence not updating?
  • How do I add content from Google Play
  • Why is location not updating on my parent app.
  • Why is the child's location now showing up right after bonding
  • How do I change my child’s phone number if they change their SIM  
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